77coins Terms Conditions: What Governs Your Account
These terms set out the rules between you and 77coins for every session you open, every transaction you make through Rocket or Upay, and every game you access in our lobby. Read them before you use the platform — they apply from the moment your account is active.
Account Access Rules
Transaction Boundaries
Wallet & Payment Terms
Content Use Policy
POLICY POSTURE
How These Terms Apply to Your Use
Your use of 77coins is subject to these terms in full. We may update them when our services change, and the version published on this page is always the current one. Continued use of your account after an update means you accept the revised terms. These terms do not override any applicable law in your jurisdiction — where local law conflicts, local law takes precedence. Access to our platform, including the games lobby, sportsbook, and payment functions, depends on whether it is permitted under the laws of your region. We do not represent that access is lawful in every location. If you are unsure whether you are in an eligible region, you should seek independent legal advice before proceeding. Payments processed through Rocket and Upay are subject to the terms of those respective payment providers in addition to ours. Your account wallet reflects transactions as recorded in our system; if you believe a transaction is incorrect, you can raise it through our support route. We reserve the right to suspend or close accounts that breach these terms, including accounts where eligibility cannot be confirmed.
Rocket
Rocket payments are processed under Rocket's own service terms alongside ours.
Upay
Upay transactions follow Upay's provider terms; our wallet records are the reference point for disputes.
Account Wallet
Your wallet balance is governed by these terms; withdrawals are subject to verification steps shown in your account.
Eligible Regions
Access depends on local law. We do not confirm eligibility on your behalf — check your local rules before using the platform.
COVERAGE SCOPE
What These Terms Cover and What They Do Not
These terms apply specifically to your 77coins account and the services we operate directly. They do not extend to third-party providers whose content or payment infrastructure we connect to. Understanding the boundary helps you know where to direct a question.
Account Access
Covered fully. Login, session management, account settings, and eligibility verification all fall under these terms.
Transactions
Covered for deposits and withdrawals processed through our platform. Third-party payment provider terms apply in parallel for Rocket and Upay.
Site Content
Covered for the lobby, game catalogue, and promotional notices we publish. Game mechanics and RTP data are supplied by the respective studios and fall under their own terms.
Third-Party Services
Not covered. Studios such as Joker, Microgaming, Habanero, PG Soft, and CQ9 operate under their own licensing and content terms, which sit outside this policy.
YOUR ACCOUNT RIGHTS
Actions Available to You Under These Terms
You have concrete steps available to you at any point during your relationship with 77coins. You can review your transaction history directly inside your signed-in account area — the records there show deposits, withdrawals, and wallet movements as we have logged them. If any detail on your account profile is incorrect, you can update it through the account settings page; fields that cannot be self-edited can be corrected by contacting support with the relevant documentation. If you have a question about how a specific term applies to your situation, you can raise it through our published support route and we will respond with the applicable policy position. You can also request that your account be closed at any time by contacting support — closure is subject to any outstanding balance or verification steps shown in your account at that time.
Review Records
Open your account history tab to see every transaction logged against your wallet, including Rocket and Upay movements.
Correct Account Details
Update editable fields in account settings; for locked fields, contact support with supporting documentation.
Raise a Policy Question
Use our support route to ask how a specific term applies to your account — we respond with the relevant policy position.
Request Account Closure
Contact support to close your account; any outstanding balance or pending verification must be resolved first.
CONTACT ROUTES
How to Reach Us About These Terms
If you have a question about these terms, a transaction dispute, or an account matter, use the routes below. We do not publish response time commitments, but each route is monitored and your query will be handled in the order it is received.
Live Chat
Open the chat widget from any page while signed in to raise a terms or account question directly.
Email Support
Send your query to our support address listed in the account help section for written correspondence about policy matters.
Help Centre
The help centre in your account area covers common terms questions with published answers you can check before contacting us.
DATA & SECURITY
How We Handle Your Account Data Under This Policy
We collect and store the account data needed to operate your wallet, verify eligibility, and process transactions through Rocket and Upay. Data is retained for as long as your account is active and for the period required by applicable record-keeping obligations after closure. You can request a summary of the data we hold by contacting support through the published route. Account security is your shared responsibility — keep your login credentials private and notify us immediately if you suspect unauthorised access. We use session-level encryption on all account pages; the padlock in your browser confirms the connection is secured. Cookie use on the platform is described in our separate cookie notice, accessible from the footer.
Data Retention
Account and transaction data is kept while your account is open and for the legally required period after closure. Contact support to ask what we hold.
Account Security
Keep your credentials private. Report suspected unauthorised access through live chat or email so we can act on your account promptly.
Cookie Policy
Our cookie notice in the site footer explains what is set, why, and how to manage your preferences without affecting account function.
Policy Changes
We publish updates to these terms on this page. Check back after any notification you receive about a policy revision.
TERMS FAQ
Common Questions About These Terms
These questions cover what we hear most often about account terms, eligibility, and data. If your question is not here, use the support route in the section above.
Do these terms apply to me if I am in Bangladesh?
Access to 77coins depends on whether it is permitted under the laws of your region. These terms govern your use if you do access the platform, but they do not confirm that access is lawful in your location. Check your local rules before using the account.
What happens to my account if the terms are updated?
We publish the current version of these terms on this page. If you continue using your account after an update, that counts as acceptance of the revised terms. We recommend checking this page whenever you receive a notification about a policy change.
Can I dispute a Rocket or Upay transaction under these terms?
Yes. Raise the dispute through our support route with your transaction reference. Our wallet records are the reference point for what was processed on our side; Rocket and Upay's own terms apply to what happened on their side of the transaction.
How do I find out what personal data 77coins holds on my account?
Contact support through live chat or email and request a summary of the data held against your account. We will respond with the information we are able to share under applicable data rules. Your transaction history is also visible directly in your signed-in account area.
Are the game studios covered by these terms?
Studios including Joker, Microgaming, Habanero, PG Soft, and CQ9 supply game content to our lobby under their own licensing terms. These terms cover your account and transactions with us; the studios' own terms govern the game content they provide.
What should I do if I think my account was accessed without my permission?
Contact us immediately through live chat or email so we can review the account activity and take the appropriate steps. Keep your login credentials private and do not share them with anyone — account security is a shared responsibility under these terms.